Support and FAQs

Have questions?

We provide the answers to the most commonly asked support questions here.

GENERAL QUESTIONS

How can I access MOSSA On Demand?

You can access MOSSA On Demand online at www.mossaondemand.net on any internet browser, through any device. We also have apps available on iOs, Android, Amazon Fire TV, and Roku.

How does the free trial work?

We offer a 14-Day Free Trial to help you explore all that MOSSA On Demand has to offer. After the 14-Day Free Trial, your account will automatically be billed either monthly at $9.99 or annually at $99.99 depending on the subscription plan you choose. You can cancel anytime.

BILLING QUESTIONS

How do I cancel my subscription?

If you purchased your subscription through our website: when signed into your account, you can cancel your recurring subscription by clicking My Account from the top navigation menu. Select Billing, then select Change Plan, and then click on Cancel Membership. While logged into your account, you can also access that page here: https://www.mossaondemand.net/dashboard/billing

If you purchased your subscription through the app store (Apple), you need to cancel your subscription directly through the app store. This can be done from your device (Apple), go to Account Settings > Subscriptions. Then select the MOSSA On Demand subscription and select Cancel Subscription.

How do I update my billing information?

When signed into your account, you can update your billing information by clicking My Account from the top navigation menu. Then click on Billing and update your billing information. While logged into your account, you can also access that page here: https://www.mossaondemand.net/dashboard/billing.

My credit card is being declined. Why is that?

Many credit or debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit or debit cards do not allow for recurring subscription billing, and therefore, may be denied.

What if I have additional billing questions?

For all other billing related questions, please send your question to mossa@streaming-subscription.com.

PASSWORD QUESTIONS

How do I reset my password?

On the login page, click Forgot Password and enter the email address associated with your account. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password. You can access the login page here: https://www.mossaondemand.net/sign_in.

How do I change my password?

When signed into your account, you can change your password by clicking on My Account from the top navigation menu. Then click on Password and update your password. While logged into your account, you can also access that page here: https://www.mossaondemand.net/password.

PLAYBACK QUESTIONS

My video does not playback smoothly. How can I fix this?

Video playback depends on several factors. To improve your playback experience, make sure you have a fast, stable internet connection. We recommend using the most recent version of Chrome, Firefox, or Safari. You may experience playback issues with outdated devices and browsers. 

TECHNICAL SUPPORT

How can I contact Technical Support?

If you have additional technical questions not addressed here, please contact Support at mossa@streaming-subscription.com.

FOR GENERAL INQUIRIES

How can I contact the Team at MOSSA?

If you have general questions for the MOSSA Team, you can email us at mossaondemand@mossa.net.